Home Furniture Direct FAQs

Welcome to the Home Furniture Direct FAQs. We are an online sofa store offering a convenient way to browse and buy sofas from home. Here you can find helpful information about ordering, payments, sofa finance, delivery, returns and customer support.

Ordering from Home Furniture Direct

What does Home Furniture Direct sell?

Home Furniture Direct currently specialises in sofas. Our online range may include corner sofas, two-seater and three-seater sofas, sofa beds, recliner sofas, armchairs and other sofa styles. Please check the individual product page for the available colours, sizes, layouts and features.

Is Home Furniture Direct an online-only sofa store?

Yes. Home Furniture Direct operates online, so we do not currently have a public showroom. Each sofa listing includes photographs, product information and measurements to help you choose the right option for your home.

How do I place an order?

Choose your preferred sofa, select the available colour and layout, and add it to your basket. Check the product details, measurements, delivery information and total price before completing our secure online checkout.

How will I know that my order has been received?

We will send an order-confirmation email after your order has been placed successfully. Please check your junk or spam folder if you cannot see it. If you still cannot find the confirmation, contact Home Furniture Direct before attempting to place another order.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change your sofa, colour, layout, delivery address or contact details. We will try to help, but changes cannot be guaranteed once an order has been processed or dispatched. A change may also affect the price or delivery date.

Sofa payments and finance

Which payment methods does Home Furniture Direct accept?

Customers can pay using the payment methods displayed at checkout. These may include:

  • Debit and credit cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Klarna Pay in 3

  • Klarna Pay in 30 days

The options available can depend on your order value, device, eligibility and the payment provider's terms.

Is it safe to pay online?

Our checkout uses secure payment services to process your transaction. Home Furniture Direct will never ask you to send complete card details by email, text message or social media.

How does Klarna work?

If Klarna is available for your order, select it at checkout and follow the instructions provided. Klarna may offer eligible customers the choice to pay in three instalments, pay within 30 days or use another available payment plan. The exact options and repayment dates will be shown before you agree to proceed.

Is everyone accepted for Klarna?

No. Klarna payment options are subject to eligibility, status and Klarna's approval. Home Furniture Direct does not make the decision and cannot guarantee that an application will be accepted. Please read Klarna's terms carefully and only use a payment option that you can afford to repay.

Who should I contact about my Klarna payments?

Klarna manages your payment schedule, payment details and finance account. Please use the Klarna app or contact Klarna directly if you need to update a payment method, check a due date or discuss difficulty making a payment. Contact Home Furniture Direct for questions about the sofa order itself.

Sofa delivery

Where does Home Furniture Direct deliver?

We deliver sofas throughout England and Wales. Delivery is also available to selected areas of Scotland, subject to postcode restrictions. Please check our delivery postcode guide or contact us before ordering if you are unsure whether we cover your address.

How much does sofa delivery cost?

Delivery normally costs between £100 and £175. The exact charge depends on your postcode and will be confirmed for your order before delivery is arranged.

How long does delivery take?

In-stock sofas are normally delivered in approximately 1 to 7 days. Delivery times depend on stock availability, your postcode and the scheduled delivery day for your area. Any delivery date or time provided before booking is an estimate.

What happens before delivery?

After your order has been confirmed, we or our delivery partner will contact you to arrange delivery. Please make sure the telephone number and email address supplied with your order are correct. An adult must be available at the property to accept the sofa.

What is included with delivery?

Your sofa will be handled by a two-person delivery team and taken into your chosen room, provided that there is safe and suitable access. Sofa assembly can be added for £50.

Do I need to measure my access route?

Yes. Before ordering, compare the sofa measurements with every part of the delivery route. Measure entrances, doorways, halls, staircases, lifts, corners and the intended room. Remove obstacles and tell us about restricted access before delivery. Home Furniture Direct cannot guarantee that a sofa will fit into your property.

Can somebody else accept my delivery?

Yes, provided that the person is an adult at the confirmed delivery address and can inspect and accept the order on your behalf.

What should I check when the sofa arrives?

Check that the correct sofa has arrived and inspect it for visible damage, missing parts or other problems. Tell the delivery team about anything you notice and contact Home Furniture Direct promptly. Photographs of the sofa, packaging and product labels will help us investigate.

Cancellations, returns and refunds

Can I cancel my order before delivery?

Contact Home Furniture Direct as soon as possible if you want to cancel. We will confirm whether the order can be stopped before dispatch. Your legal cancellation rights are not affected.

Can I return a sofa if I change my mind?

For an eligible online purchase, you have 14 days after delivery to tell us that you wish to cancel. After notifying us, the sofa must be returned within the applicable legal return period. Contact us before attempting to return a sofa so that collection or return instructions can be arranged.

Who pays for collecting an unwanted sofa?

If an undamaged sofa is returned because you have changed your mind, you will be responsible for the collection cost. We will confirm the collection charge before arranging the return. This is separate from cases involving a sofa that is faulty, damaged, incorrect or not as described.

What condition must a returned sofa be in?

Please take reasonable care of the sofa while it is in your possession. It should be protected and returned with all supplied parts and accessories. We may reduce a refund where the law allows if handling beyond what is reasonably necessary has reduced the sofa's value.

When will I receive my refund?

Once an eligible return has been received or the required evidence of return has been supplied, we will process the refund within the applicable legal time limit. Refunds are normally sent to the original payment method. Your bank or payment provider may need additional time to show the funds in your account.

What happens to my Klarna plan after a return?

After Home Furniture Direct approves and processes a cancellation or return, the relevant payment provider will update your plan. Continue following the provider's payment instructions until it confirms that the schedule has changed. Contact the provider directly if an adjustment is not showing in your account.

Problems, damage and guarantees

What should I do if my sofa is damaged, faulty or incorrect?

Contact Home Furniture Direct promptly. Include your order number, an explanation of the problem and clear photographs of the complete sofa, the affected area, its packaging and product labels. Keep the sofa and packaging until we explain the next step, and do not arrange an unauthorised repair.

Does Home Furniture Direct offer an additional guarantee?

Home Furniture Direct does not currently offer an additional commercial product or structural-frame guarantee. This does not affect your statutory consumer rights. If a sofa is faulty, damaged, incorrect or not as described, please contact us promptly so that we can investigate and explain the available remedy.

Contact Home Furniture Direct

How can I contact you?

For help with a sofa, order, delivery, return or payment query, contact Home Furniture Direct using:

  • Email: [EMAIL ADDRESS]

  • Telephone: [TELEPHONE NUMBER]

Please include your order number when contacting us about an existing purchase. Never send full card details by email.