Customer Care

Home Furniture Direct

With a My Home Furniture Direct account, you can get updates on your estimated delivery date, pay your balance and book delivery, so you're in the loop every step of your sofa's journey.

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Support tailored to you

Web chat

Sofa Buddy, our virtual Home Furniture Direct, is ready to lend a hand. If your problem needs a human touch, we'll connect you with one of our Customer Care team.

Click here to start a chat.

Email us

Fill in our online form and we'll help you get the answers you need. You can even attach pictures and videos, which will go a long way in getting things sorted sooner.

Call us

Can't find what you need in our Help Centre? If you're still searching for answers, our Home Furniture Direct are just a phone call away - ready to help with product support, delivery questions and more.

Call us on 0000000

Got a question?

A little help can go a long way. Explore our Help Centre for FAQs and answers to your fussy queries.

Help and FAQs

Ready to order?

If you prefer to order your new sofa over the phone, you can call our Home Furniture Direct free on 0000000, available 9am - 8pm today. Alternatively, you can drop us an email.

Please note, this team can't help with after-sales support. Please use our help centre or contact our Customer Care team if you need help with your new sofa.

Call 00000000 Email us

We're here to help

Our colleagues are dedicated to treating customers with kindness, equality and respect, and we ask that you do the same. Aggressive and abusive behaviour will not be tolerated, and we reserve the right to cease communication if such behaviour is displayed.

Unacceptable behaviour includes, but is not limited to:

offensive or inappropriate language;
any form of discrimination, including racist, sexist and homophobic remarks;
making threats towards staff members or our business;
shouting & making unreasonable demands.

Thank you for your cooperation.

Here to help