Home Furniture Direct uses a two-person delivery service. Your packaged sofa will be carried into your chosen room, provided the delivery team considers the access safe and suitable.

The Home Furniture Direct delivery team cannot remove doors, windows, bannisters or other property fixtures. The team will not force a sofa through an unsuitable opening or use a route that could reasonably cause injury or serious damage.

Standard Home Furniture Direct sofa delivery does not include unpacking, assembly, final positioning or packaging removal. These services can be added through our optional sofa assembly service.

Home Furniture Direct provides a reliable two-person sofa delivery service to most areas of England and Wales, as well as selected areas of Scotland.

Delivery of in-stock sofas from Home Furniture Direct normally takes approximately 1–7 days, although some postcode areas follow an extended schedule. Sofa delivery charges range from £100 to £175, depending on the delivery postcode.

Every Home Furniture Direct sofa delivery includes a two-person team carrying your packaged sofa into your chosen room, provided there is safe and suitable access. Optional sofa assembly, positioning and packaging removal can be added for £50.

Before delivery day

Confirm your Home Furniture Direct order

After ordering a sofa online from Home Furniture Direct, you will receive an order confirmation. Please check that your delivery address, postcode, telephone number and email address are correct.

Once your Home Furniture Direct sofa is ready, we or our delivery partner will contact you to arrange or confirm delivery.

Arrange your sofa delivery

In-stock sofas from Home Furniture Direct are normally delivered within approximately 1–7 days. The exact delivery day will depend on your postcode and the scheduled route for your area.

Some locations are served within 10 or 14 days, while certain areas have fortnightly delivery dates. Please wait until your Home Furniture Direct delivery has been confirmed before arranging time away from work or making other commitments.

Prepare your home

Before ordering from Home Furniture Direct, measure every doorway, hallway, staircase, lift and corner along the complete delivery route. You should also confirm that there is enough space for the sofa in your chosen room.

Before the Home Furniture Direct delivery team arrives, clear the route, protect delicate floors where necessary and keep children and pets away from the working area.

Two-person sofa delivery

Home Furniture Direct uses a two-person delivery service. Your packaged sofa will be carried into your chosen room, provided the delivery team considers the access safe and suitable.

The Home Furniture Direct delivery team cannot remove doors, windows, banisters or other property fixtures. The team will not force a sofa through an unsuitable opening or use a route that could reasonably cause injury or serious damage.

Standard Home Furniture Direct sofa delivery does not include unpacking, assembly, final positioning or packaging removal. These services can be added through our optional sofa assembly service.

Optional sofa assembly

Home Furniture Direct customers can add our optional sofa assembly service for £50.

When this service is purchased, the delivery team will:

• Unpack your sofa
• Complete the required sofa assembly
• Position the assembled sofa in your chosen room
• Remove the sofa’s delivery packaging from your property

Please make sure the chosen room is clear and that the Home Furniture Direct delivery team has enough space to work safely.

The assembly service does not include moving existing furniture, altering your property, electrical work or removing an old sofa.

Home Furniture Direct delivery areas

Home Furniture Direct delivers sofas to most postcode areas in England and Wales and selected postcode areas in Scotland.

Some locations are excluded or follow an extended Home Furniture Direct delivery schedule. Delivery availability is determined using the postcode supplied with your order.

Please check the Home Furniture Direct delivery postcode guide before ordering. If you are unsure whether we deliver sofas to your area, contact Home Furniture Direct for confirmation.

Home Furniture Direct delivery charges

Home Furniture Direct sofa delivery charges are based on the destination postcode and delivery route.

• Standard sofa delivery costs between £100 and £175.
• The exact Home Furniture Direct delivery charge depends on your postcode.
• Optional sofa assembly, positioning and packaging removal costs £50.
• Home Furniture Direct may offer one free redelivery attempt at our discretion.
• If a free redelivery is not offered, or another attempt is required, a reasonable redelivery charge may apply.
• Any delivery or redelivery charge will be explained before the booking is confirmed.

Preparing for your Home Furniture Direct delivery

To help your sofa delivery go smoothly:

• Check the sofa measurements before ordering from Home Furniture Direct.
• Measure the complete route from the property entrance to your chosen room.
• Tell us about narrow roads, restricted parking, stairs, lifts or upper-floor access.
• Arrange any required parking, loading access, lift booking or building permission.
• Make sure an adult aged 18 or over is present to accept and inspect the sofa.
• Clear the chosen room so the delivery team has a safe space in which to work.

The delivery team will decide whether an access route is safe. They may refuse to continue if delivery could cause injury or serious damage to the sofa or property.

Home Furniture Direct delivery FAQs

How long does Home Furniture Direct sofa delivery take?

Home Furniture Direct normally delivers in-stock sofas within approximately 1–7 days. Some postcode areas have extended or fortnightly schedules, so the exact delivery time depends on your address.

How will I know when my Home Furniture Direct sofa is arriving?

Once your sofa is ready, Home Furniture Direct or our delivery partner will contact you to arrange or confirm delivery. Please ensure the telephone number and email address supplied with your order are correct.

Does Home Furniture Direct provide room-of-choice delivery?

Yes. Our two-person delivery team will carry your packaged sofa into your chosen room, provided there is safe and suitable access.

Does Home Furniture Direct assemble sofas?

Sofa assembly is available as an optional service for £50. This includes unpacking, assembly, final positioning and removal of the sofa’s delivery packaging.

Can somebody else accept my Home Furniture Direct delivery?

Yes. Another adult aged 18 or over can accept and inspect your Home Furniture Direct sofa at the confirmed delivery address.

What happens if nobody is home?

If nobody is available to accept the delivery, the sofa may be returned to the depot or warehouse.

Home Furniture Direct reviews unsuccessful deliveries individually. We may offer one free redelivery at our discretion. If a free attempt is not offered, or another attempt is required, a redelivery charge may apply.

What happens if my Home Furniture Direct sofa does not fit?

Customers are responsible for checking that their sofa will fit through the complete delivery route.

If the delivery team cannot safely complete the delivery because the sofa will not fit, it may be returned to the depot or warehouse. Redelivery or return costs may apply. Your statutory cancellation rights are not affected.

Can I change my Home Furniture Direct delivery date?

Contact Home Furniture Direct as soon as possible if you need to change your delivery date. Changes cannot be guaranteed after the route has been planned or the sofa has been dispatched.

A rearrangement charge may apply if insufficient notice is provided. Any charge will be explained before a new booking is confirmed.

Can I change my delivery address?

Please contact Home Furniture Direct immediately. A new address may have a different delivery charge, delivery day or postcode restriction.

For security, we may need to verify your identity and order details before changing the address.

What should I check when my sofa arrives?

Check that Home Furniture Direct has delivered the correct sofa, colour and layout. Inspect the sofa for visible damage or missing parts.

Tell the delivery team about any visible problem where possible, take clear photographs and contact Home Furniture Direct promptly. Signing a delivery record does not remove your statutory consumer rights.

What happens if my sofa delivery is delayed?

Traffic, severe weather, vehicle problems and other unexpected circumstances can sometimes affect Home Furniture Direct delivery routes.

We will provide updated information when it becomes available. Home Furniture Direct remains responsible for fulfilling your order, and nothing on this page limits your legal rights relating to late or unsuccessful delivery.

Need help with your sofa delivery?

If you have a question about a Home Furniture Direct order, delivery area or access requirements, please visit our Help and FAQs page or contact our customer-service team.

Please include your Home Furniture Direct order number and delivery postcode when contacting us about an existing purchase.

This page summarises the Home Furniture Direct sofa delivery service. Please also read our complete Delivery Policy, Returns Policy and Terms and Conditions. Nothing on this page limits your statutory consumer rights.